Privacy Policy

Legal status

The Mildura Base Public Hospital Foundation (MBPH Foundation) is a State Government Other Incorporated Entity.

Mildura Base Public Hospital Foundation is endorsed by the Australian Tax Office (ATO) as an Item 1 Deductible Gift Recipient, (ABN 73 543 496 421).

The MBPH Foundation holds Tax Charity Concession status. Therefore, all donations of $2 and over are fully tax-deductible.

Privacy Policy 

The Mildura Base Public Hospital Foundation (‘we’, ‘us’ or ‘our’) complies with the Privacy Act 1988 (Cth) (including the letter and the spirit of the Australian Privacy Principles (APPs) and any relevant State laws in relation to the management of personal information.

This Privacy Policy explains in general terms how the MBPH Foundation protects the privacy of your personal information.  The MBPH Foundation expects that associated organisations and fundraisers will abide by the practices set out in this Privacy Policy. 

How we collect and handle your personal information:

We do not seek to collect health information about you or your association with any of the Mildura Base Public Hospital services.

From to time MBPH Foundation may receive contact details of potential grateful patients from Mildura Base Public Hospital. We will not seek nor receive health information, only receiving names and contact details.

When we do obtain names and contact details of potential donors from other third parties, that information is not related to any contact that you may have had with the Mildura Base Public Hospital and its services.

On occasions donors deliver their donations and associated personal information to Mildura Base Public Hospital. We are a related party of Mildura Base Public Hospital and we handle donations instead of Mildura Base Public Hospital, so both entities interpret such a donation as intended for and given to us.

We do not obtain any health information from Mildura Base Public Health services, at times only contact information. On occasions donors give us information about a patient or former patient of Mildura Base Public Hospital or someone else who inspired their donation. While we value the sentiments involved, in accordance with APP 4.3 we will de-identify or delete the patient information (unless we separately have consent of the patient or former patient to its collection and retention, which we rarely seek).

Generally, the kinds of personal information that we collect includes the name, address, telephone numbers, e-mail address and contribution history of a donor, fundraiser or similar supporter. To the extent that we collect sensitive information for retention, such as health information, we only do so with the necessary consent (which may be the consent of next of kin where applicable).

Our purpose for collecting personal information is to raise funds for Mildura Base Public Hospital. We use the information to enable us to send you information about research, education, equipment, services and fundraising events and activities. We may also use the information to contact you seeking financial support for Mildura Base Public Hospital or the MBPH Foundation. From time to time we publicly acknowledge donors by name but will not name you if you request anonymity.

We will not disclose your personal details to an unrelated third party (other than a suitably contracted service provider) without your consent or as required by law.

Although the MBPH Foundation works closely with Mildura Base Public Hospital, we will not disclose your personal information (including your donation history) to Mildura Base Public Hospital unless you give us your consent.

From time to time at special events we may celebrate your generosity in order to recognize and inspire giving from others, we will acknowledge donors’ names but not the amounts donated.

Occasionally we may allow like-minded organisations to contact you with information that may be of interest. They may allow us to do the same so we can reach more people with vital information. Please contact the MBPH Foundation by sending an email to or by contacting us if you do not want us to share your information.


Credit card information

The MBPH Foundation recognises the importance of online payment security. The MBPH Foundation website allows you to make a secure online donation via credit card. When you enter your credit card information, we encrypt the data on a secure server. You can verify the secure status of the donation page by clicking on the padlock icon in your browser.

Your encrypted credit card information is then transferred securely to an online payment system operated by Stripe. Stripe creates a secure connection with your bank and confirms if payment has been accepted. Stripe privacy policy can be viewed

Although we encrypt your credit card information we do not retain your credit card number. If you choose to make a regular donation, your credit card details will be securely stored by Stripe which will automatically process the donation.


Security of your personal information

We have typical business processes in place to reasonably protect the security of your personal information, including physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Only authorised staff can access your personal information.

The computer system used by the MBPH Foundation is located on-site at Barwon Health in a physically and electronically secure environment. Data is also kept on a software system and database provided under contract by an external commercial organisation. The MBPH Foundation engages contractors who are bound, either by law or by contract, with the Australian Privacy Principles. It is possible as part of the contractor’s operating systems that personal information is stored on servers in foreign jurisdictions from time to time (which are not practicable to specify in this document), however all personnel of the contractor are obliged to comply with the contractor’s privacy practices.


Gaining access to the information we hold about you

The MBPH Foundation will, upon request, provide you with information that we hold about you, unless there is an exception which applies under relevant privacy laws. Access can only be denied in certain circumstances.

You can contact us to request access to the personal information we hold about you or change your contact details by sending an email to or by contacting us.

Unless there is an exception which applies under privacy laws we will provide you with a photocopy and/or printout of the information held by us within 14 days. No charge will be made for this service.


Keeping your personal information up to date

We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take steps to correct the information.


Opting out

We understand if you wish to ‘opt-out’ of receiving MBPH Foundation material. You can send us an ‘opt-out’ notification at any time by sending an email to or by contacting us. We will honour all requests to ‘opt-out’ of receiving material from the MBPH Foundation.


Addressing your concerns

If you have a query on how your personal information is collected or used, or if you are concerned that we may have breached any requirement of the Australian Privacy Principles or any other legislative requirement applicable to the MBPH Foundation, please notify our Privacy Officer by sending an email to or by contacting us.

We take all complaints and concerns seriously. Our Privacy Officer will investigate your concerns, and respond to you within 14 business days of your concern being received by the MBPH Foundation. If you are dissatisfied with the response, you may refer to the Australian Information (Privacy) Commissioner.


Whistle-blower Statement

The MBPH Foundation is committed to supporting people who wish to make a complaint. The MBPH Foundation takes issues raised seriously and, will escalate and act on them as a matter of priority. Privacy and confidentiality of information will be a priority in handling complaints.

People wishing to make a complaint and MBPH Foundation employees are supported with the information and guidance.

If you wish to pursue a complaint, please contact the MBPH Foundation on 03 5022 3333.

Document Management

Policy supported: Corporate Communication and Marketing

Executive sponsor: Director, Communication and Marketing

Person responsible: Director, Communication and Marketing